Shipping & Returns

Delivery times

Please note, the delivery times below are estimates only.

Despite our best efforts, these estimated times may be affected by stock availability.

In most instances, the following times from duly paid orders to delivery will apply:

  • To Dar es salaam and surrounding areas: 3 or less
  • To Regional areas*: 2 – 4 business days

We deliver 24/7 to Dar es Salaam area.

*Regional areas: 50-100km outside of Dar es salaam. We will cover other regions like Dodoma, Arusha, Mwanza, etc. in the next few months. Sign up for our newsletter to receive updates.

For specially sourced products that are unavailable for prompt delivery, delivery may take an additional 5 days. Should this apply to a product you have ordered, we will notify you via email.

Delivery costs:

Flat rate Shipping charges: TZS 3,000

Free delivery for orders over 500,000 countrywide.

Tracking your order:

You can track the delivery progress of your order by using the tracking number you will receive via email when your order is dispatched from Zapata’s warehouse.

Unavailable products

We offer over 1000 products and, as is the nature with an online business, orders occur throughout the day and night. As a result, occasionally there will be instances where we cannot deliver the product you ordered.

If this happens, our customer service team will be in touch and recommend a comparable item or offer you a full refund.

Partial deliveries:

If there will be a significant delay in the delivery of on one or more of the products in your order, we will ship the in-stock products to you separately, in a split delivery. You will receive an email notifying you of the partial delivery.

Delivery questions and feedback:

Please contact us on +255 (0) 677 021 820 or sales@zapata.co.tz if you have any questions about the delivery of your order.

We understand the importance of on-time deliveries, and we will try our utmost to manage any special delivery requests.

Cancelled orders

Orders which you cancel will be refunded less a deduction of 10% of the order value for administration costs.

Zapata Drinks reserves the right to cancel an order for which payment has been received. This may occur if stock is insufficient or the quality of the products ordered does not meet our standards. Should we exercise this right, you will receive a full refund with no deductions.

Zapata Drinks reserves the right to refuse delivery to places where it is apparent that delivering to that area will cause bodily harm to our staff and loss of property. Our customer care will get in touch with you as soon as it is determined that delivery cannot be made in a specific address.

Returns and refund policy

Zapata Drinks accepts returns on an expired or damaged product only where such expiration or damage occurred before you accepted the product from the courier. Please therefore check your product carefully before signing for it.

Where you do not sign for a product because it is damaged or, where relevant, past its expiration date, you must notify us within 24 hours of delivery. We will then arrange to have the product collected. Please ensure that you receive confirmation that your communication to Zapata Drinks was received within 1 day, to ensure the 24-hour return period is not exceeded.

If you notify us of damage or expiration after the 24-hour period, the product must be sent to us at your cost.

Where the return is accepted by Zapata Drinks, the refund will be processed via the initial payment method (i.e. return EFT to the same bank account or return payment to the same credit card used for your purchase).

Please note that all returned products must be returned in their original packaging and in the same condition as you received them.

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